INDEX

Under Construction

• IT Outsourcing
• Compliance
• Technical

IT Outsourcing

• Align delivery, contract and expectations
• Project plan for refocus project
• Review initial contract to ensure compliance with expectations

The design phase links up the actual delivery, sales speeches and contract with value add and perception management based on real, measured facts.

Even in cases where deliverables are not mentioned in the contract, international standards could still assist in bringing about a change in the deliverables and prosperity for both parties.

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Compliance

Business processes, a management system complete with procedures, meeting structures, minutes, templates and reports based on the Balanced Scorecard approach required by the following for compliance:

• Corporate Governance
• Legal
  • Sarbanes Oxley
  • Occupational Health and Safety (OHSA)
  • Environment
  • ICT Charter
• Operational governance (performance)
• Standards
  • ISO 9001:2000
  • ISO 14000
  • BS 15000 / ITIL
  • COBIT
  • BS 7700

Starting with the business requirements a decision needs to be made as to which international standards will contribute most to achieving the business objectives. The investigating phase should include the certification standards (if required) but, most of all,  aligning the above requirements with the business requirements in order to be of maximum benefit for the business.

A Balanced Scorecard is a useful tool that can be used by the business to ensure that all these requirements are controlled on a regular basis.

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Technical

• Implementation of Active Directory
• Standardized desktop implementation
• Desktop management
• Software monitoring
• Software release management

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Last modified: 09/05/07