Excellence breeds Prosperity

Have you ever had the feeling of "gone are the days of people being proud of their work"?

We firmly believe that it is not a question of not being proud, it is more a question of time. Companies are forced to cut down on permanent headcount and that forces employees to do only what is required to survive. As long as the work gets done, the paperwork is not that important.

Unfortunately there are people and companies out there that take advantage of the situation and it breaks the trust relationship between companies and the public. It is at this stage where controls need to be established based on certain standards that are acceptable by both parties in order to regain trust without controlling everything to death.

When trust is broken, you begin to doubt whether your outsource partner is in it for the money or for your benefit. People begin to selectively choose statements made by their partner in order to make judgments on their motives. Controls are put in place which stifles innovation. The lack of innovation strengthens the perception that the partner is in it for the money because all the talk about creating added value suddenly flies out the window.

Control is required to have stability, but innovation is required to have growth. It is not always that easy to maintain a balance between the two. It has many advantages to involve an outsourced partner who is not involved in the day-to-day operations of the business and its normal politics. It has even more advantage when this outsourcing partner is an expert in his field.

MaartensPRO - Outsource Excellence started when it became obvious that the professionalism in industry made way for profit, politics and personal agendas. There is nothing wrong with profit, politics and personal agendas - except when it replaces the values that the company advertises.

MaartensPRO - Outsource Excellence would not have started if there was no money to be made, but we have a serious pride in the work that we do. Our personnel are hand-picked for their enthusiasm and skills.

Vision

Our vision is be the flag ship of service excellence in any field that MaartensPRO - Outsource Excellence decides to play in.

Values

Our values are given to us by our Creator: Love, Joy, Peace, Patience, Kindness, Goodness, Faithfulness, Gentleness and Self-Control.

Reason for Establishing MaartensPRO - Outsource Excellence

We have been involved in business, small and corporate, for a very long time. Most of these businesses tend to loose their focus after a while. It is fascinating to see a company that specialize in services evolve from a service company to a sales company. This often happens because companies chase market position and profit due to pressure from the shareholders who have no feel for the business and only want to make money as quickly as possible.

The person most likely to be in the limelight is the salesman who lands huge deals, often rescuing a business from financial ruin and taking it to heights never before experienced. Unfortunately these same sales staff who brought the company from obscurity to the limelight are then burdened with running the business, not understanding the governance and maintenance issues that goes with the business and really not even interested in it. For those challenge - seeking individuals the "monotony" of management and governance is not really something they are interested in. They enjoy the adrenalin of seeking big deals, the nervous waiting for the results and the ecstasy of landing a deal.

MaartensPRO - Outsource Excellence has been established to cater for those companies who are interested in getting the job done on time, within the budget specified and to their satisfaction. This is also the limitation of MaartensPRO - Outsource Excellence. We are not interested in taking over a market segment, but to carefully choose, together with the potential customer, whether a working relationship between MaartensPRO - Outsource Excellence and the customer will be beneficial to both parties.

We can afford to resist the temptation to take whatever business comes our way because the business is already running profitably and we are the only stakeholders. There is no overseas connection that drains our profits for the so-called "International Expertise". Like any other business owners we would like to grow MaartensPRO - Outsource Excellence, but not at the cost of quality. Having qualified Internal Quality Auditors on our staff ensures that quality will always be one of the major driving forces in our business.